Asset Management

Mobile device management guide: comprehensive insights

As businesses expand their digital footprint, the use of mobile devices increases, requiring secure management solutions. Keep reading to learn more!

February 2, 2022

As organizations undergo digital transformation initiatives and adapt to evolving business requirements, their IT asset inventories are growing, changing, and constantly moving from one place to another. Instead of a set of desktop computers connected to the corporate network, businesses are increasingly reliant on mobile devices for key business functions.

This trend has been driven by several different factors. The COVID-19 pandemic pushed companies toward remote work. Adoption of bring your own device (BYOD) policies means that corporate resources are accessed by employee-owned devices. For educational institutions, 1:1 programs dramatically expand the number of devices owned and managed by an organization.

With this surge in mobile device usage comes the need to manage and secure these devices. Doing so effectively and scalably requires a mobile device management solution.

What is Device Management?

An organization’s IT assets require a fair amount of management and maintenance.  Devices must be deployed and configured, kept up throughout their lifecycles, set security policies, and appropriately decommissioned when they reach end-of-life.

Device management solutions are designed to manage the implementation, upkeep, and operation of physical or virtual devices.  While a variety of different device management solutions exist, mobile device management (MDM) is the most common.  To learn more about the various options, check out Prey’s device management guide.


What is Mobile Device Management (MDM)?

Mobile Device Management is a technology solution that enables organizations to manage and secure their mobile devices, including smartphones, tablets, and laptops, from a single, centralized location. MDM has become increasingly important in modern enterprise due to the expanding role of mobile devices and the widespread adoption of remote work, driven by the COVID-19 pandemic and increased support for BYOD policies.

As mobile devices continue to store and access business data and corporate IT assets, managing these devices becomes a crucial part of enterprise IT and security programs. MDM solutions provide a range of capabilities, such as device provisioning, configuration management, remote monitoring, and data protection, to help businesses manage their mobile devices at scale. By using MDM, companies and schools institutions can ensure the security and performance of their mobile devices, as well as comply with industry regulations and data privacy laws.

MDM vs. EMM vs. UEM vs. MAM

MDM solutions are one of several different types of device management solutions. The main types of endpoint management solutions that impact mobile devices include the following:

  • Mobile Device Management (MDM): MDM solutions are focused solely on the management of mobile devices.
  • Enterprise Mobility Management (EMM): EMM solutions can manage physical mobile devices but also have visibility into and control over the content and applications hosted on those devices.
  • Unified Endpoint Management (UEM): UEM solutions are general endpoint management solutions. They unify management across all business endpoints, providing the ability to manage computers and mobile devices using a single solution.
  • Mobile Application Management (MAM): Mobile Application Management (MAM) is a subset of Enterprise Mobility Management that enables organizations to manage, secure and deploy mobile applications on employee-owned and corporate-owned devices, while MDM focuses on managing and securing mobile devices.

MDM solutions are a subset of EMM solutions, which are a subset of UEM solutions.  While all provide the same ability to manage mobile devices, solutions at higher levels expand their scope to include other systems as well (applications, content, computers, etc.).

How Does MDM Work?

An MDM solution can be deployed on-site or via a cloud-based service. Its purpose is to manage a mobile device throughout its entire lifecycle with an organization, including the following five stages.

Enrollment

The first stage of the MDM process is adding new devices to the management framework. Based on the device in question, this can require different steps for different types of devices:

  • Android: Android devices are designed to be easy to deploy in an enterprise setting. Android Enterprise and Zero Trust Enrollment are designed to make it possible to configure new devices and enroll them in remote management right out of the box.
  • Apple: Apple’s equivalent of Android Enterprise is Apple Business Manager (ABM). Devices purchased from Apple Authorized Resellers can be configured for zero-touch deployment, or devices can be added to ABM via Apple Configurator.
  • Other: If these solutions are not supported on a device, an MDM solution should also offer alternative easy enrollment solutions. For example, an MDM solution might enable Android users to scan a QR code that will automatically enroll the device in the corporate lifecycle management system. If this is not supported, an MDM administrator may need to enroll devices into an MDM solution by hand, which can be extremely time-consuming.
  • Personal Devices: With remote work and BYOD policies, employees may be working from personal devices as well. Companies may wish to enroll these devices into their endpoint management systems as well. Android work profiles and the Apple User Enrollment program make this possible for devices that are not owned by and under the direct control of an organization.

Mobile devices make up a growing percentage of an organization’s IT assets.  Choosing an MDM solution that can support all of an organization’s mobile devices (and ideally other endpoints as part of a UEM solution) is essential to scalably manage and secure these devices in the future.

Provisioning

After adding a device to the corporate MDM solution, an organization needs to configure that device to meet company policy. This can include changing configuration and security settings, adding or removing certain apps, and managing the content that is accessible to and stored on the device.

Android’s Managed Google Play Store and Apple’s ABM are designed to make this easy for companies to perform on their devices. Alternatively, an organization can set up an Enterprise App Store using their MDM solution. This allows employees to download approved and preconfigured apps as needed rather than automatically loading certain apps on employees’ devices.

An MDM solution can also help an organization manage the content accessed and stored on corporate devices.  By providing access to approved corporate data storage, collaboration platforms, etc., a company can provide its employees with the tools that they need to do their jobs and remove the incentive and ability to use unapproved solutions that put corporate data and systems at risk.

Deployment

After devices are added to the MDM system and configured, the next step in the process is getting the devices to employees. With the growth of remote work, this might involve shipping devices, making device location tracking a valuable feature.

Also, before deploying devices or lending them to employees or students, it is essential to ensure that any necessary personalization is performed. For example, mobile devices should come preloaded with any required security certificates to allow users to connect to enterprise resources and use their devices effectively as soon as they receive them.

Management

The long-lasting management phase continues throughout the device’s useful lifecycle. Between deployment and retirement, a device may be used for several years.

During this time, an organization needs to ensure that its IT assets continue to function properly and run smoothly. This includes troubleshooting any issues that may arise, pushing app or OS updates to devices, monitoring data consumption, etc.

With many devices, manual management can be complex and time-consuming. An MDM solution enables many of the necessary management steps to be automated, simplifying the process and enabling it to scale to meet a company’s needs.

Retirement

When a device has reached the end of its useful life, it needs to be properly retired. This retirement may be planned or occur suddenly if a device is lost, stolen, or destroyed.

A device management solution should make the device retirement process seamless and painless.  In addition to removing devices from the system, it should include support for wiping sensitive data from devices to ensure that no intellectual property or customer information falls into the wrong hands.

Why is Mobile Device Management Important?

Mobile device management solutions are designed to centralize control over an organization’s mobile IT assets. Adopting a device management solution is an important component of a corporate IT and cybersecurity strategy for various reasons, including:

  • Growing Mobile Device Adoption: As companies move to remote work and BYOD policies, they are more dependent on mobile devices. As these devices make up a greater percentage of a company’s IT assets and digital attack surfaces, managing them is essential to enterprise productivity and security.
  • Increased Efficiency: Managing mobile devices manually is inefficient and unscalable as companies’ mobile device numbers increase. An MDM solution can streamline device management across the board within a company, making it easier to keep devices in line with corporate policies and secure against cyber threats.
  • Simplified Control: With BYOD policies and remote work, employees may be working from devices not owned by the company, adding to the diversity of the corporate IT ecosystem. An MDM solution makes it easier for companies to maintain and enforce consistent configurations and policies across all of their IT assets even if employees are using different devices running a variety of operating systems.
  • Improved Security: An MDM solution enables an organization to effectively enforce its security policies. By restricting access to dangerous online content, blocking installation of insecure and malicious apps, executing security commands to remotely lock or wipe devices, enforcing the corporate password policies, and other mechanisms, an MDM solution helps to close many of the most common security gaps exploited by cyber threat actors via security automation commands.

Corporate networks are growing more complex and include various types of digital assets. Deploying a device management solution is central to an organization’s ability to keep up with the pace of digital transformation and to scalably manage and control its devices.

Mobile Device Management for BYOD

As we already mentioned, Mobile device management is essential for organizations that have adopted BYOD policies. BYOD allows employees to use their personal mobile devices for work-related tasks, which can improve productivity and employee satisfaction. However, this practice also increases the risk of data breaches, security threats, and unauthorized access to sensitive information. MDM is a security solution that enables businesses to manage and secure their employees' mobile devices while maintaining control over their data.

MDM solutions provide comprehensive Enterprise Mobility Management features to secure mobile devices, applications, and data. BYOD management using MDM solutions allows businesses to monitor device usage, control access to data, and enforce security policies. MDM solutions also enable businesses to remotely wipe data from lost or stolen devices, ensuring that sensitive information doesn't fall into the wrong hands, and taking into account that employees of organizations with BYOD policies will be taking their devices out of their offices and into their homes, it's something that businesses should be prepared for. By implementing MDM solutions, businesses can effectively mitigate the risks of BYOD and enable their employees to work safely and securely from anywhere.

Benefits of using MDM for BYOD:

  1. Improved Security: MDM solutions offer enhanced security features such as device encryption, remote wipe, and secure app distribution, protecting company data from unauthorized access.
  2. Increased Employee Productivity: Employees can use their own devices for work without compromising on security or usability, boosting productivity and collaboration.
  3. Reduced Costs: BYOD management with MDM can reduce the costs associated with purchasing and maintaining company-owned devices, providing a more cost-effective solution for businesses.
  4. Simplified Device Management: MDM solutions streamline device management by allowing IT teams to remotely manage and monitor employee devices from a single dashboard, simplifying the device management process.
  5. Compliance and Risk Management: MDM solutions help businesses comply with industry standards and regulations by implementing security policies and measures that mitigate risks associated with BYOD.

Mobile Device Management for Remote Workers

As remote work becomes more common, MDMs have become essential for organizations to maintain control over their data and maintain a high level of mobile security. Using personal mobile devices for work-related activities has increased the number of cyber security risks such as cyber-attacks and data breaches. By implementing MDM solutions, businesses can monitor and manage employee devices, enforce security policies, and protect sensitive data from unauthorized access.

Remote workers can put an organization's security at risk if their mobile devices are not properly secured. Unsecured mobile devices often serve as a gateway for cybercriminals to infiltrate corporate networks and gain access to delicate information. Moreover, BYOD policies may lead to the installation of unauthorized applications, which can further increase the risk of data breaches.

Without proper mobile device management and security, remote workers can cause significant harm to a business's reputation and bottom line. Therefore, it is crucial for organizations to implement MDM solutions that can ensure the safety and security of remote workers and their devices.

What Can Mobile Device Management Do for You?

Changes in how companies do business have made mobile devices more common and endpoints a greater target for cybercriminals.  As devices move off of the corporate network with their built-in defenses, companies need solutions that enable them to manage these devices and protect them against cyber threats.

This includes the ability to manage each stage of the device lifecycle from initial enrollment through provisioning, deployment, and management to final retirement. Companies need to be able to know what devices they own, where their devices are, ensure that they are compliant with corporate policies, install any required updates, protect against stolen devices, and safely retire assets at the end of their useful lifecycles.

Device management is important because it allows for better control and stronger security when dealing with mobile devices. Managing devices effectively, securely, and scalably requires a device management solution with support for all of an organization’s IT assets, including laptops, tablets, and mobile devices.

On the same issue

Maximize your student laptop program with Prey

Discover how to manage your laptop lending program with Prey effectively. Learn about the benefits, features, and best practices.

May 27, 2024
keep reading
School device collection: secure practices with Prey software

Getting your devices at the end of the school year can be tiresome unless you have the right plan to do it effectively.

May 27, 2024
keep reading
School year device distribution: tips for the new school year

Improve device distribution and inventory management for your school by implementing these best practices and measures.

May 27, 2024
keep reading
1 to 1 Technology in schools: running an effective program

Transform technology in your institution by implementing a one-to-one classroom devices program. Learn how to do it with our complete guide.

May 27, 2024
keep reading