What's New

Troubleshooting a fresh Prey install in macOS Catalina

With the latest macOS update, Catalina, Apple has made changes to the way it verifies software, taking an app-approach were a security clearance is needed. Users running this OS version might face an installation issue, that can be resolved, until the verification is integrated

October 8, 2019

With the latest macOS update, Catalina, Apple has made changes to the way it verifies software, taking an app-approach were a security clearance is needed -provided by Apple- before the installation itself is able to run. These are now called notarized apps.

Due to this, users trying to make a fresh Prey install in a Mac computer that is set to allow apps from both the App Store AND identified developers will face the following pop-up that blocks the installation:

What is being done about this

We are working on integrating this new process into our software to ensure Apple can notarize the application and review it without inconveniences.

To clarify, the software itself is still properly signed by us, as direct developers and has not been modified in any way that could have resulted in a false-positive malicious analysis.

This is, actually, an error/alert that indicates that the software is not ready for this new analysis process Apple has implemented, and thus can’t be reviewed.

Steps you can follow to install Prey

Apple has released a profound article for macOS Catalina users detailing these configurations from the user’s perspective. In that article, Apple explains how to install an app that hasn’t been notarized yet.

Taken from Apple's support page:

In macOS Catalina and macOS Mojave, when an app fails to install because it hasn’t been notarized or is from an unidentified developer, it will appear in System Preferences > Security & Privacy, under the General tab. Click Open Anyway to confirm your intent to open or install the app.

The warning prompt reappears, and you can click Open.*

The app is now saved as an exception to your security settings, and you can open it in the future by double-clicking it, just as you can any authorized app.

*If you're prompted to open Finder: control-click the app in Finder, choose Open from the menu, and then click Open in the dialog that appears. Enter your admin name and password to open the app.

Protect your fleet with Prey's reactive security.
Start a Trial

On the same Issue

Our new plans & solutions have arrived! | Feature Release

Prey’s new Tracking and Protection solutions are here, tailored just for you and your business’ needs.

July 1, 2022
keep reading
New Data Protection Tools | Feature Release

Prey’s new Factory Reset & Kill Switch features come with data safety and ease of use in mind, letting you disable hard drives and restore devices remotely.

March 22, 2022
keep reading
Prey’s Chromebook Tracking

We love to say Prey is one account to rule them all!. Well, actually, to protect and manage them all.

December 21, 2021
keep reading
Prey’s Camouflage Feature Removed Due to Android Privacy Policy

The 24th of July Prey was momentarily unlisted from Android's Play Store due to changes in Android's Privacy Policy that don't align with the use of an app camouflage feature. This will be resolved shortly, but it will result in the removal of said feature for Android.

November 8, 2021
keep reading